FAQ

All our products are produced with a lot of care by our team in Nyon in the canton of Vaud. All labels are shipped with A-priority in A5 envelopes – so you won’t need to worry should you not be at home. The letters fit in your letterbox and will be waiting for you when you return. Your order should arrive 1 day after it has been shipped. All decoration products are shipped in strong A3 carton envelopes to make sure they arrive in perfect shape.

If your order does not arrive 10 business days after it has been shipped, please contact us via support@stickerkid.com. We will try to find the best solution with you and the Swiss post.

At first we recommend you to check your spam folder. If you cannot find a confirmation e-mail, please log into your account on www.stickerkid.ch/ch_en to check your order status. In case your status is still ‘pending’ please send a message to support@stickerkid.com so we can find a quick solution together.

Stick the labels directly on the clothes’ label (e.g. washing instructions) and not directly on the clothes’ fabric. They stick best on satin/silk tags. Wait at least 24h, before washing the clothes. The stickers should only be used on clothes that can be washed up to 40°C. For more permanent labelling of for your children’s clothing we recommend our Iron-on labels. They take only 20 seconds to apply!

Before applying your door decals, clean the surface you want to decorate. The surface should be clean, dry and free of grease or dust. Before transforming your door into an unique kid’s room entrance start by thinking how you want to place your stickers. Don’t worry if it is not perfect the first time - our door stickers can be removed without trace and replaced on a new location. They stick again and again. Peel the sticker carefully from the paper and place it on your door. Make sure there are no air bubbles. Use a cloth or the inside of your hand to gently sweep from the inside out through the door sticker. Our labels are printed on high-quality material that resembles fabric it can happen that it loses fibers and that you have to cut them with scissors.

Lift a corner of the sticker and then gently peel it from the surface. Our door stickers should not damage your walls or doors; nevertheless peel them off slowly and gently. Stick them back to the paper the door stickers were originally placed on. Whenever you like to use the labels again, stick them on your doors and walls again.

Unfortunately we cannot use different names or customization on one sheet, however, if you order a value pack, you can of course customize each sticker type differently.

Have you ensured that you personalized every field of your order? If so, please try again using a different browser on your computer or a tablet/ mobile phone.

Of course. We have a special program for schools and day-cares – please be in touch at support@stickerkid.com so we can find the best offering for you.

Please be in touch via support@stickerkid.com and we happily provide you with more information and the required materials.

In case you could not find the answer you were searching for, please be in touch at support@stickerkid.com