• Dispatch in 24h
  • 300'000 happy parents since 2004
  • 100% Swiss Made
  • 100% water & weather proof

General terms and conditions

95% of our orders are completed and shipped within 2 business days. However, Stickerkid cannot be responsible for delivery delays or any additional import charges applied by the country.

A slight difference in color or background between the website illustrations or in brochures and the end product cannot be accepted as a cause for refund or exchange.

We ship all orders with priority post. Delivery is usually 1 business day for Switzerland. After the successful payment, you will receive a copy of your invoice per email with all the details of your order.

Refund Policy:

Faulty products and all mistakes on our part will be rectified at no cost to you. However, claims must be filed no later than 10 days after delivery.

This does not apply to design or spelling mistakes (i.e. misspelling of names, missing numbers, etc.) not noticed during the design stage or 30 min post receipt of your confirmation email. If you notice a mistake or have a change requests, you will need to inform us no later than 30 min after completion of your order (via email to support@stickerkid.com or via our online support tool) and we will implement your change free of charge. Later than this change requests cannot be taken into account to ensure production and dispatch of your order in 24h. We will however, happily work with you to find a solution should you notice an issue post 30 minutes. So please still get in touch.

Confidentiality:

Stickerkid keeps personal data pertaining to its customers solely to process orders and to comply with the fiscal and accountancy norms of the country of production and management. No data will be transmitted to or kept by a third party. Personal information of clients will not be used for publicity distribution without consent.

Stickerkid protects the financial information of its customers with SSL (Secure Socket Layer) to ensure secure transmission and transfer of data. Only the issuer of the credit card has knowledge of the details on the credit card. Stickerkid does not have that information.

Jurisdiction and applicable law:
The applicable law is Swiss law and the courts of Geneva are competent to settle all disputes arising from our sales.

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If you chose "Invoice by ByJuno as a payment method, you also accept those conditions
Byjuno Invoice

These terms and conditions are the terms and conditions of Byjuno AG ("Byjuno") for the "Byjuno invoice". With the choice and use of the "Byjuno invoice“ with the Merchant, you confirm that you agree to the validity of these terms and conditions. The current version of these terms and conditions applies when you make a purchase.

Credit standing check & assignment of the purchase price claim
Intrum AG checks your credit standing before and/or during the conclusion of the purchase from the Merchant. If you select the Byjuno invoice with partial payment option, the Merchant shall assign the purchase price claim to Byjuno. In this case, Byjuno takes possession of the purchase price claim ("Claim") and handles payment processing. You enter into a direct contractual relationship with Byjuno regarding the Claim and must pay the Claim directly to Byjuno. As long as Byjuno has an outstanding claim against you, address changes are to be communicated to Byjuno without undue delay.

Payment terms
If you have selected „Byjuno invoice“ you pay the purchase price by invoice. The payment deadline corresponds to 20 days, starting from the invoice date. After expiration of the aforementioned payment deadline without receipt of payment, the complete claim invoiced is due and the customer is automatically in default of payment for the entire outstanding claim without a reminder. If you are in default of payment, Byjuno can hire a debt collection company in Switzerland or abroad or assign the claim.

Interest and fees
Interest of 14.9% per year (360 days) is charged on all outstanding amounts in case of payment default. In addition to the price of the goods, for business customers (B2B) we charge an administration fee of up to CHF 5.00 per invoice. A fee of CHF 3.50 is charged per postal sending in paper form. If there are arrears in payment arrears, we first send a reminder by email and later by regular postal mail (no email reminder if postal mail sending is activated). We levy dunning charges of up to CHF 30.00 for each individual reminder. If you do not immediately inform us about an address change, we will charge you CHF 30.00 for address enquiries. If the email address is invalid, Byjuno can send the invoice/reminder via regular postal mail and charge an additional fee of CHF 10.00. A refund, which is not related to a product defect or a product recall, will incur a processing fee of CHF 25.00.

Default interest, collection fee
Default interest of 14.9% p.a. (360 days) applies to the balance of the receivables. Costs if transferred to a collection agency: Collection fee in CHF, based on the amount of the receivables: 37 (up to 19); 58 (up to 59); 145 (up to 399); 225 (up to 999); 285 (up to 1,999); 385 (up to 2,999); 575 (up to 4,999); 685 (up to 6,999); 825 (up to 9,999); 1,375 (up to 19,999); 2,600 (up to 49,999); 6% of the receivables (from 50,000).
Byjuno is entitled to transfer the outstanding invoice amount(s) or the right to receive payments pursuant to these provisions to third parties. The collection agency is authorized to handle the claim without restrictions.

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100% Swiss Made

All our products are printed by us in Switzerland

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